Mobile / App
These terms set out how bd999 operates your account, handles your information, and defines what you can expect from us — and what we expect from you. Access to this platform depends on local law and is available only where permitted in your region.
When you open an account with bd999, you enter into a direct relationship governed by these terms. They cover everything from how your account is created and verified, to how transactions are processed through payment rails like Boost, GrabPay, and Bank Transfer. We collect only the information needed to run your account securely — your registration details, transaction records, and session data tied to your login activity. Retention follows the period required for account integrity and any applicable regulatory obligation in your eligible region. We do not share your personal data with third parties except where required to process a payment you initiated or where local law compels disclosure. These terms apply to activity conducted through our web and mobile access points. If a specific provision conflicts with local law in your region, the local requirement takes precedence for you. Review the full policy text accessible from your account dashboard after login — the current version date is shown there so you always know which revision applies to you. Questions about a specific clause can be raised through our support channel at any time.
Boost transactions are subject to wallet-provider terms alongside ours. Both sets of conditions apply when you move funds through this rail.
GrabPay transfers operate under the GrabPay user agreement. Our terms govern what happens on the bd999 side of that transaction.
Bank Transfer deposits and withdrawals go through FPX or direct banking channels. Your bank's own terms also apply to those movements.
DuitNow payments use your registered Malaysian bank or e-wallet. Confirm your receiving account details match your bd999 registration to avoid delays.
Not every part of your experience falls under the same set of rules. Our policy draws a clear line between what bd999 controls directly and what sits outside our scope — so you know exactly where to turn when something comes up.
Login, registration, password changes and session management fall fully under this policy. We set the rules for how your account is created, secured and closed. Any step shown on the account access page is governed here.
Funds moving through Boost, GrabPay, DuitNow or Bank Transfer are covered by our transaction policy up to the point they leave our system. Your payment provider's own terms govern the movement on their side.
Game content supplied by studios such as PG Soft, CQ9 and Joker is governed by those studios' content agreements with us. Our policy covers how that content is made available to your account, not the internal rules of each game.
Links, embedded tools or services that redirect you away from bd999 fall outside this policy once you leave our domain. We are not responsible for the terms or practices of external sites or services you reach from here.
You have concrete choices available under these terms — not just abstract rights. Your transaction history is accessible directly from the wallet section of your account dashboard after login; no support request is needed to view it. If your registered name, contact details or payment account information needs correcting, the account settings page shows the fields you can update and which ones require identity verification before the change goes through. Where a field is locked, raise a correction request through our support channel and we will confirm the verification steps needed. You can request a summary of what data we hold about your account at any time by contacting support — we respond to those requests through the same channel. If you believe a transaction record is incorrect, flag it through the support ticket system with the transaction reference shown in your dashboard, and our team will review it against the payment rail record.
Your full transaction history and session log are in the wallet and account sections of your dashboard. No extra request needed — they load after login.
Update contact and payment details from account settings. Fields requiring identity verification display the required steps inline before the change is saved.
Any clause you want clarification on can be sent through the support ticket form. Reference the section name and we will respond with the applicable explanation.
Contact support to request a summary of account data we hold. We confirm receipt and process the request through the same support channel you used.
For anything related to these legal terms — a question about a specific clause, a data request, or a transaction dispute — our support team handles it through the channels below. We aim to respond to policy queries within the timeframe shown in your support ticket once it is lodged.
Start a live chat from the account dashboard for real-time help with policy questions or account-specific clarifications. The chat icon is visible after login.
Lodge a ticket for data requests, transaction disputes or any written policy inquiry. Your ticket reference is shown immediately and tracks the status of your request.
Send detailed policy or account queries by email for a written response. Use the address listed on the contact page of your account dashboard after login.
Your account security and data integrity sit at the centre of how we run this platform. Session tokens expire after inactivity periods defined in your account security settings, and you can review active sessions from the security tab in your dashboard. We use cookies to maintain your login state and store display preferences — the cookie consent notice on first visit gives you control over non-essential cookies. Data we retain about your account is kept only for as long as needed for account operation and any period required by applicable regulation in your eligible region. To request changes to retained data or to ask who within bd999 handles your account record, raise a request through support and we will direct it to the right team.
Non-essential cookies are opt-in. The consent notice on your first visit lets you choose which categories to allow. You can update that choice at any time from the privacy settings link in the footer.
Session tokens, login verification steps, and active-session visibility are all managed from the security tab in your account dashboard. Review and end sessions you do not recognise from there.
We keep account and transaction records for the period needed to operate your account and meet regional regulatory requirements. The retention period for your specific account type is shown in the privacy section of your dashboard.
To request a copy of your data, ask who holds it, or request a correction, contact support through the ticket system. Your request is logged with a reference number and handled by the account data team.
These are the questions we hear most from users reviewing their rights and account terms on bd999.
The current version date and full policy text are accessible from the legal section of your account dashboard after login. We update the version date any time a material change is made, so you always know which revision applies to your account.
Yes. Lodge a support ticket requesting your account data summary and we will confirm receipt with a ticket reference. The data team handles these requests and will respond through the same support channel you used to submit the request.
After account closure, we retain transaction and identity records for the period required by applicable regulation in your eligible region. Data no longer needed for legal or operational purposes is deleted. The specific retention period is shown in your account's privacy settings before closure.
Our policy governs the bd999 side of those transactions — how funds are applied to your account balance and recorded in your dashboard. The Boost and GrabPay provider terms govern movement on their side. Both sets of terms apply when you use those payment rails.
Open account settings from your dashboard and look for the field you need to update. Fields you can edit directly show a save option inline. Fields that require identity verification display the steps needed before the change goes through. Locked fields require a support ticket to update.
Access depends on local law and is available only where permitted in your region. We do not make representations about eligibility beyond what is stated in the terms shown at registration. Review the eligibility section of the policy for the conditions that apply to your account.