Mobile / App
When you use bd999, you share information with us — your account details, wallet activity, and how you move through the lobby. This policy explains exactly what we collect, why we collect it, and the choices you have over your own records. Access and eligibility depend on local law and apply where local law permits.
bd999 collects information in two broad categories: the details you give us directly when you register or update your account, and the activity data generated when you use the platform. Registration data includes your name, contact details and the payment method you link — whether that is Boost, GrabPay or a direct Bank Transfer. Activity data covers session logs, wallet transactions recorded against your account, and the device or browser signals our servers receive. We use this information to operate your account correctly, process wallet movements, and respond when you raise a support question. We do not sell your personal data to third parties, and we do not share it with advertisers. Data is retained for as long as your account remains active and for a period afterwards as required by applicable law and the obligations we carry as an operator. If your account is closed, we follow the retention schedule set out in the section below. All stored data is handled under security measures described in the Trust section of this policy. Eligibility to hold an account with bd999, and the data rights available to you, depend on local law in your region. Where local law limits or extends these rights, those local rules apply.
Transactions processed through Boost are recorded against your account wallet. The transaction reference, amount and timestamp are retained as part of your account history and are visible to you after login.
GrabPay deposits and withdrawals appear in your account transaction log. We hold the record on our side; GrabPay holds its own record independently. Both sets of records may be relevant if you raise a payment query.
Bank Transfer activity is logged with your account reference and the amount confirmed by our payment processor. We do not store your full bank account number — only the reference needed to match the transfer to your wallet.
Not every interaction on or around bd999 falls under this policy. Understanding the boundary helps you know where to go if a question arises. Account access and wallet activity are fully within scope. Third-party services — the payment processors behind Boost, GrabPay and Bank Transfer — operate under their own privacy terms, which we cannot control or override.
Login events, session activity, account settings changes and wallet balance movements are all recorded and covered by this policy. You can review this data through your account dashboard after login.
Deposits and withdrawals processed through Boost, GrabPay or Bank Transfer are within scope on our side. The payment provider's own record sits under their privacy policy, not ours.
How you browse the lobby — which game rooms you open, how long you spend on a page — generates anonymised usage signals we use to improve navigation. This is within scope and covered here.
Links or integrations that take you outside bd999 — including the Boost and GrabPay apps themselves — are governed by those providers' own privacy terms. This policy does not extend to their handling of your data.
You have practical actions available to you under this policy. Your account dashboard — accessible after login — shows your transaction history, registered contact details and linked payment methods. If anything there is incorrect, you can submit a correction request directly through the support channel. We will review and update the record, or explain why a change cannot be made, within the timeframe our support team confirms when you write in. If you want to know what data we hold on your account beyond what is visible in the dashboard, you can request a summary by contacting us at the address listed in the Support section. Requests are handled in the order received. We aim to respond within a reasonable period; if your request involves a volume of records that requires more time, we will tell you upfront. Where local law gives you a right to request deletion of your account data, that right applies subject to any retention obligations we carry. We will confirm what can be removed and what must be kept, with reasons, when you make the request.
Log in, open your account dashboard and check the transaction history and profile section. What you see there is the live state of your account data with us.
If your registered name, contact address or payment method details need updating, raise a correction request through our live chat or email support. We will confirm the change once it is done.
For data not shown in your dashboard, contact us with your account reference. We will describe the categories of data held and how they are used.
If you want your account closed and data removed where local law allows, contact support with your request. We will confirm what is removed, what is retained under legal obligations, and when it is done.
For any question about how bd999 handles your data — whether you want to review records, raise a correction, or ask about a specific transaction from your Boost or GrabPay history — the paths below are where to start. Bring your account reference when you write in; it helps us locate your records without delay.
Open the chat icon from any page while logged in. Live chat is the fastest path for account-level questions, including wallet record queries.
For written data requests — corrections, summaries or closure requests — email our support address from the contact registered to your account. We will respond to confirm receipt and give you a timeframe.
Your dashboard after login shows your current account state: transaction log, registered details and linked payment methods. Check here first before raising a query.
Handling your data carefully is not optional for us — it affects whether you can trust your wallet balance, your transaction history and the account you come back to. We apply encryption to data in transit and at rest. Session tokens expire after inactivity. Account actions that change sensitive details — like your registered contact or linked payment method — require verification steps shown in your account settings at the time you make the change.
Data moving between your device and our servers is encrypted. Stored account records, including wallet transaction data for Boost, GrabPay and Bank Transfer, are held under encryption at rest. We do not log full payment credentials.
We use session cookies to keep you logged in and to remember your lobby preferences. These expire when you close the session or after a period of inactivity. You can manage cookie preferences through your browser settings.
Active account data is retained while your account is open. After closure, we keep records for the period required by applicable law and our operating obligations. When that period ends, data is removed from live systems.
When this policy changes in a way that affects your rights or how we use your data, we will notify you through your registered contact. The current version is always the one shown on this page.
These are the questions we hear most often from people who want to understand their data rights before or after opening an account. If your question is not here, contact our support team with your account reference.
When you open an account, we collect the name, contact details and payment method you provide during registration. If you link Boost, GrabPay or Bank Transfer, we record the reference details needed to process your wallet activity — not your full credentials.
Your account dashboard shows your transaction history, registered details and linked payment methods after login. For data held outside the dashboard, contact support with your account reference and we will describe what we hold and how it is used.
Log in and check your profile section first — some fields are editable directly. For changes that require verification, raise a correction request through live chat or email. We confirm the update once it is done and note the change in your account record.
We do not sell your personal data and we do not share it with advertisers. Payment processors like Boost, GrabPay and Bank Transfer receive only the transaction data needed to process your wallet activity, and they handle that data under their own privacy terms.
After account closure, we retain records for the period required by applicable law and our operating obligations. When that retention period ends, data is removed from live systems. We confirm the timeline when you submit a closure request.
Contact support immediately through live chat with your account reference. We will review the access log for your account and walk you through the verification steps needed to secure it. Bring the registered contact details for your account when you write in.